These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and CitedROI.com (“CitedROI,” “we,” “us,” or “our”) governing your use of our website at citedroi.com and the CitedROI application and services (collectively, the “Services”). Please read these Terms carefully. By accessing our Site, creating an account, or subscribing to our Services, you agree to be bound by these Terms.
By accessing or using our Site, creating an account, subscribing to a paid plan, or otherwise using our Services, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or your organization, have read and understood these Terms in their entirety, and agree to be legally bound by them.
If you do not agree to these Terms, you must not use our Site or Services. If you are accessing our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and “you” refers collectively to you and that entity.
CitedROI is a subscription-based software platform that helps you monitor whether your website is being cited by AI answer engines (such as ChatGPT, Perplexity, Gemini, and Claude), analyze why your content is or is not being cited, generate AI-assisted content rewrites to improve citability, and receive alerts when your citation status changes (collectively, the “Services”).
Our Services are offered on a subscription basis through several plans — currently Starter, Growth, and Enterprise — each with its own features, usage limits, and price. We may also offer a limited free trial. Enterprise plans may be arranged through a separate order form or agreement.
The specific features, usage limits, and price applicable to your subscription are those shown on our pricing page and in your account at the time you subscribe, and form part of these Terms.
To use most features of the Services, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at sup@citedroi.com if you suspect unauthorized use of your account.
Access to the Services is provided under the plan you select. Each plan includes defined usage limits — such as the number of domains, monitored pages, AI engines, manual citation checks, content rewrites, and GEO audits. Exceeding your plan’s limits may require you to upgrade. We may change the features or limits of a plan on a going-forward basis with reasonable notice.
We may offer a free trial for a limited period. Unless you cancel before the trial ends, your subscription may convert to a paid plan at the then-current rate, and your payment method may be charged. We reserve the right to modify or discontinue trial offers at any time.
All fees for our Services are stated in United States Dollars (USD) unless otherwise specified. Fees for each plan are those displayed on our pricing page or in your account at the time of purchase, and are subject to change for future billing periods with reasonable advance notice.
Paid subscriptions are billed in advance on a recurring basis — monthly or annually, depending on the plan you select — and automatically renew at the end of each billing period unless cancelled. By subscribing, you authorize us and our payment processor to charge your payment method for the applicable fees on each renewal until you cancel.
If a payment fails, we may retry the charge and may suspend, limit, or downgrade your account until payment is received. For accounts billed by invoice (such as certain Enterprise plans), invoices not paid within the stated terms may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less.
Except where required by law, subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or usage limits you did not consume. When you cancel, your subscription remains active through the end of the current paid period and does not renew. If you believe you have been billed in error, contact us at sup@citedroi.com before initiating any chargeback or dispute, and we will work with you in good faith to resolve it.
The quality and effectiveness of the Services depend in part on the information and access you provide. By using our Services, you agree to:
We are not responsible for delays, reduced outcomes, or results that stem from inaccurate information, lack of authorization, or misuse of the Services on your part.
We retain all ownership of and rights to the CitedROI platform, software, user interfaces, proprietary methodologies, scoring models, prompt libraries, analysis frameworks, and any other pre-existing or independently developed intellectual property (“Background IP”). Nothing in these Terms transfers ownership of our Background IP to you. During your subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms.
Subject to your compliance with these Terms and payment of applicable fees, you may use the content rewrites, suggestions, and reports the Services generate for you (“Output”) for your internal business purposes, including publishing rewritten content on websites you are authorized to manage. Output is generated by automated systems and may require review; you are responsible for verifying its accuracy and suitability before use. You may not resell, sublicense, or redistribute the Services or Output as a standalone product without our prior written consent.
You retain full ownership of the content, brand assets, website data, and other materials you provide to or connect with the Services (“Your Content”). You grant us a limited, non-exclusive license to host, process, analyze, and otherwise use Your Content solely to the extent necessary to provide and improve the Services. We will not use Your Content for any other purpose.
If you provide us with feedback, suggestions, or ideas regarding our Services, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use that feedback for any business purpose without compensation to you. We will never attribute feedback to you publicly without your permission.
Both parties acknowledge that during the course of our relationship, each may disclose confidential business information to the other. Each party agrees to:
“Confidential information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This includes but is not limited to business strategies, financial information, customer data, technical specifications, and pricing.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the disclosing party’s information; or (d) is required to be disclosed by law or court order, provided the receiving party gives reasonable prior notice. These obligations survive termination for a period of three (3) years.
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. You can review it at any time at citedroi.com/privacy.
To the extent we process personal data contained in the websites, domains, or content you connect to the Services, you represent and warrant that you have obtained all necessary consents and have the legal authority to share that data with us. You remain the data controller for any personal data belonging to your customers, users, or employees; we act as a data processor in those circumstances and will process such data only as needed to provide the Services.
We represent and warrant that we have the right and authority to enter into these Terms and provide the Services, we will provide the Services in a professional and workmanlike manner consistent with industry standards, and we will comply with all applicable laws and regulations in providing our Services.
You represent and warrant that you have the right and authority to enter into these Terms, all information you provide to us is accurate and complete to the best of your knowledge, you are authorized to monitor and optimize the domains and content you connect to the Services, and your use of our Services will not violate any applicable law, regulation, or third-party rights.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES AND ANY AI-GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR CITATION, RANKING, OR TRAFFIC RESULT WILL BE ACHIEVED. AI SYSTEMS AND AUTOMATED WORKFLOWS ARE SUBJECT TO THE LIMITATIONS OF THE UNDERLYING TECHNOLOGIES AND THIRD-PARTY PLATFORMS ON WHICH THEY OPERATE.
Whether and how AI answer engines cite your content depends on many factors beyond our control, including the behavior and algorithms of third-party AI platforms, changes in your market or competitive environment, and the accuracy of information you provide. We make no guarantees regarding specific citation counts, search visibility, revenue outcomes, or return on investment.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CITEDROI.COM BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.
You agree to indemnify, defend, and hold harmless CitedROI.com, its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of our Site or Services in violation of these Terms; your violation of any applicable law or regulation; your monitoring of, or submission of content from, domains you are not authorized to use; your infringement of any third-party intellectual property, privacy, or other rights; any inaccurate or incomplete information you provide to us; or your breach of any representation or warranty in these Terms.
These Terms are effective from the date you first access our Site or create an account and remain in effect until terminated in accordance with this section.
You may cancel your subscription at any time through your account settings or billing portal, or by contacting us at sup@citedroi.com. Cancellation takes effect at the end of your current paid billing period; you will retain access until then and will not be charged for subsequent periods. Fees already paid are non-refundable except as required by law or as stated in Section 4.
We may suspend or terminate your access to the Services immediately and without prior notice if you materially breach these Terms, fail to pay fees when due, use the Services to monitor or optimize domains you are not authorized to use, provide false or misleading information, or engage in conduct that is harmful, abusive, or threatening toward our team or systems.
Upon termination, your right to access the Services ends and the license granted to you terminates. We may delete your account data after a reasonable period; where feasible, you may request an export of Your Content before deletion. Provisions of these Terms that by their nature should survive termination will survive, including Sections 6 (Intellectual Property), 7 (Confidentiality), 9.3 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law).
You may use our Site and Services for lawful purposes only and in accordance with these Terms and your subscription plan. You may access and view content on our Site for your own informational and business evaluation purposes.
You must not use our Site or Services to:
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action arising out of or related to these Terms or our Services will be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.
Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute through good faith negotiation. Either party may initiate this process by sending written notice to the other describing the dispute in reasonable detail. The parties will have 30 days from receipt of such notice to attempt to resolve the dispute informally.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or our Services will be resolved by binding arbitration rather than in court, except that either party may bring claims in small claims court if they qualify. The arbitration will be conducted by a mutually agreed neutral arbitrator in accordance with the American Arbitration Association’s Commercial Arbitration Rules. Judgment on the arbitration award may be entered in any court having jurisdiction. You waive any right to a jury trial and waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of these Terms and, where appropriate, provide additional notice. Your continued use of our Site or Services after the effective date of any changes constitutes your acceptance of the updated Terms.
For active subscriptions, material changes will apply from your next renewal; the Terms in effect at the time of your current billing period will govern that period.
If you have questions or concerns about these Terms of Service, please contact us: